FAQ

Xuanfeng Accelerator provides detailed router configuration tutorials, supporting mainstream router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) Logging into the router management interface; 2) Accessing acceleration client settings; 3) Importing the configuration file provided by Xuanfeng Accelerator; 4) Entering your Xuanfeng Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device.

Yes, Xuanfeng Accelerator has been specifically optimized for streaming performance. Our high-speed nodes can stream 4K ultra HD video content smoothly. Xuanfeng Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Xuanfeng Accelerator does not encourage users to violate the terms of service of any streaming platform.

Thanks to the efficient design of the WireGuard protocol, Xuanfeng Accelerator has minimal impact on internet speed. In most cases, speed loss is under 5-10% of the original bandwidth. In some instances, if your ISP throttles specific traffic (like video streaming or P2P), using Xuanfeng Accelerator may even improve your speed, as the encrypted connection prevents the ISP from performing deep packet inspection (DPI) and traffic identification.

Yes, the Xuanfeng Accelerator Lightning version supports up to 6 simultaneous device connections, while the flagship version supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and more simultaneously without incurring extra charges. If you need to protect more devices, configuring Xuanfeng Accelerator on a router is recommended, as it protects all connected devices with a single setup.

Public WiFi is a high-risk environment for hackers to steal data. When connected to Xuanfeng Accelerator, all your internet traffic passes through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even during man-in-the-middle attacks or sniffing attempts. Xuanfeng Accelerator also offers an automatic connection feature: when an unsecured WiFi network is detected, accelerator protection is activated automatically.

Yes, Xuanfeng Accelerator's zero-logs policy has been independently audited by the internationally recognized security auditing firm Cure53. The audit team conducted a comprehensive examination of Xuanfeng Accelerator's server infrastructure, codebase, and operational processes, confirming that Xuanfeng Accelerator does not log any data that could identify users. The complete audit report is publicly available on Xuanfeng Accelerator's official website.

Yes, Xuanfeng Accelerator offers a native command line client for Linux, supporting mainstream distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and a kill switch.

Yes, the Xuanfeng Accelerator flagship version includes a dedicated static IP address. Static IPs are particularly useful for: remote access to company networks or NAS, running online services that require a fixed IP, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is assigned exclusively for your use and is not shared with other users.

Xuanfeng Accelerator has built-in leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP through WebRTC interfaces; IPv6 leak protection ensures that IPv6 traffic is also safeguarded. You can use the built-in leak testing tools in the Xuanfeng Accelerator client or visit third-party detection websites to verify your protection status.

Xuanfeng Accelerator's proprietary obfuscation protocol disguises accelerator traffic as ordinary HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network restrictions, Xuanfeng Accelerator's obfuscation mode can help users keep a stable connection to a free internet. However, please note that Xuanfeng Accelerator advocates for responsible accelerator use in compliance with local laws and regulations.

Xuanfeng Accelerator supports various secure payment methods: Visa/Mastercard credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency for payment can provide additional anonymity. All payment channels are processed through PCI DSS compliant secure gateways to ensure the security of your payment information.

Xuanfeng Accelerator has over 3000 servers deployed in more than 80 countries and regions worldwide. Main coverage areas include: North America (over 30 cities in the USA, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland, etc.), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India, etc.), South America (Brazil, Argentina, Chile, etc.), Middle East, and Africa (UAE, South Africa, Turkey, etc.).

Yes, Xuanfeng Accelerator provides browser extensions for Chrome and Firefox. The browser extensions run lightweight, encrypting traffic only within the browser (without affecting other applications). They are especially useful for quickly switching IP locations, such as for cross-border shopping comparisons. The browser extensions also include WebRTC leak protection and ad-blocking features.

Xuanfeng Accelerator offers multiple customer service channels: 1) 24/7 online chat—visit the Xuanfeng Accelerator official website to chat live with customer support, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically receiving a reply within 24 hours; 3) Help center—containing hundreds of detailed tutorials and troubleshooting guides. Our customer service team provides support in both English and Chinese.

Xuanfeng Accelerator Lightning and flagship versions come with built-in ad-blocking and malicious website protection features. This function operates at the DNS level, maintaining a domain blacklist of over 1 million rules to block the loading of ad trackers, malicious domains, and phishing sites at the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins, as it stops unwanted connection requests at the network level.